From Penn Medicine News:
Something as simple as a name can make a big impact.
Just ask M. Kit Delgado, MD, MS. “Instead of saying, ‘Hey, you—can you do this?’ it’s nice to say, ‘Hey, Sarah, can you help with this?’ and foster good personal relationships,” he said.
As director of Penn Medicine’s Nudge Unit, a team that helps people implement best practices, he sees firsthand how small behavioral changes can reduce barriers to better care and communication. Delgado is also an Emergency Medicine physician at Penn Presbyterian Medical Center (PPMC), where getting to know his coworkers can be a challenge.
Delgado agreed, saying that people tend to socialize in clusters with others in a similar job, or who look most like themselves. He was among those on the task force who helped identify the need for Know My Name.
On the surface, identifying staff members may not seem like a complex job, but it was a team effort that took several years. Choy led the project, reporting to Eugenia South, MD, MSHP, assistant professor who was then vice chair for Inclusion, Diversity, and Equity in Emergency Medicine, and leader of the task force.