Health Affairs: Chronic Condition Self-Service: An Idea Whose Time Has Come?

Customers are more satisfied when they have a self-service option, and companies that offer these services have seen costs decrease. Could self-service also help us meet our chronic care needs? Self-service care is already taking hold in some health care segments. Hims, a men’s health startup focused on erectile dysfunction (ED), male pattern baldness, and performance anxiety offers some insights.” As described by David Asch in a recent New England Journal of Medicine editorial, Hims removed the “choke point” for these (predominantly young) men—the physician-patient gateway to care. Read more on HealthAffairs