AI’s adoption in health care is accelerating, moving quickly from ‘experimentation to execution’. But it hasn’t happened without hiccups. The widespread use of AI-powered chatbots raises questions about AI’s ability to enhance health communication in particular.
A new randomized controlled trial from LDI experts Neil Sehgal, Sunny Rai, Anish Agarwal, Melanie Kornides, Alison Buttenheim, Sharath Chandra Guntuku, and colleagues found that chatting with an AI bot increased hesitant parents’ intention to vaccinate their child against human papillomavirus (HPV). However, the AI chatbot was no more effective than reading existing public health materials on vaccines.