Source: Penn Medicine News, May 8, 2014
In a Perspective piece published in the May 8 issue of the New England Journal of Medicine, David Asch, Christian Terwiesch, Kevin Mahoney and Roy Rosin discuss the concept of "insourcing" and suggest a four-stage design process which, when adopted internally, may help organizations implement more efficient health care delivery solutions.
Source: Penn Medicine News, May 24, 2012
Penn Medicine's first "Your Big Idea" Challenge selected two winning ideas out of over 1,700. The winning ideas that will be implemented are MyPenn Scheduler, an interactive appointment scheduling website and Patient Service Kiosks that enable patients to register and check in for appointments. Christian Terwiesch and Kevin Mahoney are very pleased with the quality and quantity of the ideas submitted for the tournament.
Kevin Mahoney's "Big Ideas Challenge" sought ideas for innovative ways to improve patient care from Penn staff. Ten ideas were chosen out of over 1,750 to be presented at a town hall meeting next month. Future innovation tournaments will focus on more targeted issues.
Christian Terwiesch described this as "the American Idol phenomena" because "you have thousands of potential innovations but don't know which ones would ultimately create the kind of value that really moves the needle on patient experience." He also pointed out that the winning ideas will be refined into effective business plans.